NaroVPN - Privacy Policy

Purplit Inc. ("Purplit", "we", "us", "our") built the NaroVPN mobile application (the "App"). This Privacy Policy (the "Policy") describes the how we collect and use your personal data through our App. It also describes the rights and options available to you with respect to your personal information.

1. INFORMATION WE COLLECT

Information you provide directly to us or we receive from third parties

We may collect information directly from you or from other companies with whom you have a relationship.

Account Information. Some services require, or allow you to create, an account before you can access them. As part of registering for an account, we may collect information such as your name, username, email address, and password.
Billing and Payment Information. In order to purchase a service, you may need to provide us with details such as billing name, billing contact details (street addresses, email addresses), and payment instrument details. Our payment processing partners process this basic billing information for payment processing and refund requests.
Communications and Submissions. You may choose to provide us with information when you communicate with us (e.g. via email, phone, or chat for support or to inquire about our services), including when you fill out an online form, respond to surveys, provide feedback, post comments to our website, participate in promotions, or submit information through our services.

Information about your use of our App

When you use our App, we will record and collect the following information (collectively, "Analytical information"):

IP address from which you access the App. We can also identify your geo-location via your IP address.
Device information, including device type, operating system version, time zone and your preferred languages.
Usage information, such as the time and date you accessed the App, the features you used, your preferences and for how long you use an App every time you launch it.

Links to other websites, devices, apps and features

Our App may enable you to connect to other websites, devices, apps and other features, which may operate independently from us and have their own privacy notices or policies. If you accessed a website, product or service provided by a third party, including through the App or Company's website, such third party may also collect information about you. Please see the privacy policies of each such third party for more information about how they use the information they collect. This Privacy Policy does not apply to any exchange of information between you and any third party.

The overall personal data outlined above will be referred to as the "Information"

2. HOW WE USE INFORMATION

The main reason we use your information is to deliver and improve our App. Additionally, we use your info to help keep you safe and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.

To administer your account and provide our services to you

Create and manage your account
Provide you with customer support and respond to your requests
Complete your transactions
Communicate with you about our services, including order management and billing

To improve the App, and to develop and offer new services

Conduct research and analysis of users’ behavior to improve our App and content

To prevent, detect and fight fraud or other illegal or unauthorized activities

Address ongoing or alleged misbehavior on and off-platform
Perform data analysis to better understand and design countermeasures against these activities
Retain data related to fraudulent activities to prevent against recurrences

To ensure legal compliance

Comply with legal requirements
Assist law enforcement
Enforce or exercise our rights, for example our Terms

3. WHEN AND HOW WE SHARE INFORMATION WITH OTHERS

We share some users’ information with service providers and partners who assist us in operating the services, with legal authorities. Read on for more details about how your information is shared with others.

If you choose to limit the audience for all or part of your profile or for certain content or information about you, then it will be visible according to your settings.

With our service providers and partners

We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations.

All of our service providers and partners are only authorized to access and use your personal information to the extent this is necessary for them to provide us with their services and they are not allowed to use this information for other purposes.

For corporate transactions

We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.

When required by law

We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

To enforce legal rights

We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

With your consent or at your request

We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.

4. SECURITY AND DATA RETENTION

We retain personal information as long as we need it for the purposes for which it was obtained or until you ask to delete it. If you ask us to delete the Information, we may still have to retain it to comply with our legal obligations, resolve disputes and enforce our agreements.

We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. However, these measures do not provice absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed, and you cannot expect that the App will be immune from information security risks.

5. COMMISSION FOR COLLECTED PERSONAL INFORMATION

For carrying out services, we commissions external professional companies (subcontractors) to process personal information as follows. This commissioned works for processing personal information is carried out by each subcontractor and service only if necessary for providing that service.

In commissioning process of personal information, in order to secure safety of personal information, we supervises and ensure to expressly state in the agreement with subcontractors so that those subcontractors will safely process personal information by strictly complying with directions regarding personal information protection, keeping personal information secret, not disclosing it to a 3rd party and being liable for accidents and returning or destructing personal information upon termination of the commission or process.

Fly.io: data hosting
Kamatera, Inc: data hosting
Google Inc (Analytics, Ads, Firebase): advertising analytics

6. YOUR RIGHTS

Privacy laws applicable in your country may give you the following rights:

Right to be informed: what personal data an organisation is processing and why (we provide this information to you in this Privacy Policy).
Right of access: you can request a copy of your data.
Right of rectification: if the data held is inaccurate, you have the right to have it corrected.
Right to erasure: you have the right to have your data deleted in certain circumstances.
Right to restrict processing: in limited circumstances, you have the right to request that processing is stopped but the data retained.
Right to data portability: you can request a copy of certain data in a machine-readable form that can be transferred to another provider.
Right to object: in certain circumstances (including where data is processed on the basis of legitimate interests or for the purposes of marketing) you may object to that processing.
Rights related to automated decision-making including profiling: there are several rights in this area where processing carried out on a solely automated basis results in a decision which has legal or significant effects for the individual. In these circumstances your rights include the right to ensure that there is human intervention in the decision-making process.

The particular rights which are applicable to you (which might include other rights not listed above) may vary depending on your country. You should make yourself aware of the rights you have under applicable privacy laws in your country.

If you want to exercise any of your rights listed above please email at support+narovpn@purplit.com. For your protection and the protection of all of our Users, we may need to request specific information from you to help us confirm your identity before we can answer the above requests.

If you have a concern about how we have processed your request or your personal data, you should contact us in the first instance via the contact details listed above.

If you feel we have not resolved your concern, you may have the right to lodge a complaint with your local privacy or data protection regulator.

7. CHANGES TO THIS PRIVACY POLICY

We may update this Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

8. CONTACT US

If you have any questions or requests concerning your personal information or about our privacy practices and policies, you may contact us at: support+narovpn@purplit.com